New ticketing system

[BNJ1878]

I cant see the option to buy resale ones from season ticket holders who cant go. Does anyone know if this will be added come season start?

From the club last Friday when I asked about the transfer facility:

It was really annoying because when you go on the transfer weboage the message comes up suggesting you're not recognised as a ST holder. Then followed 40 mins on hold (international call) to be told the system has me listed, it's just not love yet. Ace. Change the bloody Web page then.

I get that the resale section isn't the same as transfer, but I'd imagine it's not available for the same reason.

 

[The binman chronicles]

The old in-house system could be frustrating and clunky at times, but it did work for the most part. How is it even possible that we’ve farmed this out to a massive worldwide company and their tech is somehow WORSE?

I found the in house software quite good, the stadium map allowed you to easily select the area you wanted to sit in and then you could just pick the seat you wanted in the drill down. It would also give you an idea of what the view from that seat would look like so if a post was completely blocking the goal you could choose another. Perhaps that could be another reason why they've switched, people will buy the ticket not knowing just how restricted it will be.

The ticketmaster map is the whole stadium in dots for the seats, there is so much information that when you try to zoom in and move around it doesn't respond immediately and by the time it does you're already at grass height somewhere on the pitch (why doesn't it snap to the stands regardless?) and you have to zoom back out and try again. This might feel different when using a normal PC but I'd imagine most people use their phones/tablets to do things like this.

I assume ticketmaster deal with the printing and sending of tickets now allowing the club to get rid of any staff who used to deal with this which for what we've got in return makes it even more sad.

 

[SLAVEN BILIC]

I can’t even log in, just keep getting sent around in a ‘I’m not a robot’ loop.

 

[Littlesue]

Remember the days when you could turn up around the gate and buy one

 

[Dddddd]

Remember the days when you could turn up around the gate and buy one

I remember the days where you could turn up to try and buy one but the ticket office was office hours only so if you worked in an office you couldn’t actually get there

It did open on a Saturday, but for about 15 minutes and always shut 10 minutes early

 

[arch stanton]

Bloody ell mate gutted for ye.will defo get one when we move fingers crossed you get a few tickets this season

I just looked on the official website it gives a time when I went onto the list, it has me down as 2020, I know that I was on it in 2018, pre covid. Something is amiss but not sure I can do anything about it.

 

[arch stanton]

Remember the days when you could turn up around the gate and buy one

I can remember whining like a bish when the lower Gwladys went up from £2 to £2.30.

 

[dockroad]

Already bought our tickets but just been on the site to see how sales are going for Sporting , it says General Sale then put me in a queue for Members Only 1 ticket per memebership . How is that general sale ?
I guess they will post out tickets for Sporting . Normally they would load them onto your ST but i can't see season tickets being ready for 5th August ?

 

[Rogue Trader]

Jesus that was horrible, what a step backwards, well done Everton.

 

[Shab]

Wooow. That was painful

I liked the pictures on the old site so you could see where you were seating and what the view was like

Placed in a que for 10 mins to begin with

 

[paultheblue]

Remember the days when you could turn up around the gate and buy one

They were the best of times Sue all this hitech just leaves me cold

 

[billybadger]

God that was stressful getting my Fulham ticket… is there nothing this club does to make our life’s easier !!

 

[grahamando]

Already bought our tickets but just been on the site to see how sales are going for Sporting , it says General Sale then put me in a queue for Members Only 1 ticket per memebership . How is that general sale ?
I guess they will post out tickets for Sporting . Normally they would load them onto your ST but i can't see season tickets being ready for 5th August ?

Think because you timed it when Fulham tickets went on sale at 10am they switched the queuing on for that

 

[grahamando]

Jesus that was horrible, what a step backwards, well done Everton.

Agreed. I used to have my confirmation email at 09:58 now it’s hugely overly complicated with queues

 

[John BCN]

I logged on at 9.55 to find I was 1,000th in the queue. To be fair, I got to the front by 5 past but the options for 2 seats together were quite limited by then. Seems like the queue went live at 9.20 so I will log on early next time. Still, got my tickets and looking forward to seeing Che Adams tearing it up.