Just a warning to fans looking to buy from the resale site in the future.
I bought a ticket last night and after paying on the site, it said it’d take a few minutes to process the payment, then I’d receive the digital ticket on my account.
Got to match day, still no ticket, so went to the box office before the game… gave me the ticket, but as I went to go in, it turns out the idiot at the box office gave me me an old ticket for the Burnley game last week.
So I went back to explain the issue and another person at the box office asked me for a confirmation email which I didn’t receive. The payment has gone out of my account but still says pending on the Santander app (this happens with most things you pay for).
Fair enough if there was an issue with the bank, but the lack of communication from the club is disgusting, no way of getting in touch with them before the game or anything without actually turning up.
Just a warning to other fans, swerve that resale system, never had this issue with stubhub, clubs ran terribly from top to bottom.
I bought a ticket last night and after paying on the site, it said it’d take a few minutes to process the payment, then I’d receive the digital ticket on my account.
Got to match day, still no ticket, so went to the box office before the game… gave me the ticket, but as I went to go in, it turns out the idiot at the box office gave me me an old ticket for the Burnley game last week.
So I went back to explain the issue and another person at the box office asked me for a confirmation email which I didn’t receive. The payment has gone out of my account but still says pending on the Santander app (this happens with most things you pay for).
Fair enough if there was an issue with the bank, but the lack of communication from the club is disgusting, no way of getting in touch with them before the game or anything without actually turning up.
Just a warning to other fans, swerve that resale system, never had this issue with stubhub, clubs ran terribly from top to bottom.
