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ITV News on the Firestick

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Rugby Toffee said:
Just had this from ITV - switch it off and on again basically.
Thank you for contacting ITVX customer support.

Sorry to hear you are having some trouble with receiving local news for Cumbria on your Amazon Firestick. I understand how frustrating that must be for you, but I am happy to help with getting this resolved.

The first troubleshooting step I would like you to try is power-cycling your Firestick and internet router. To do this please turn off your Firestick, unplug it from the TV and mains power, along with your router for 60 seconds. This can free up a load of spare memory and totally refresh the internet connection’s durability and reliability which will hopefully breathe new life into our app and get it working properly again.

This will also help us determine if the app was just having a moment, or if we need to troubleshoot this further.
If power-cycling your devices does not work, could you please try clearing your device's cache? Cache is just a fancy word for temporary memory and clearing it can improve performance not only with our app, but all apps in general. On your Amazon Fire you’ll be able to clear the cache from the device’s settings by clicking:
1. Settings
2. Applications
3. Manage Installed Applications
4. Select ITVX
5. Select ‘Clear Cache’
6. Select ‘Clear Data’

If after the above the issue persists, please try the following:
- Check for software/firmware updates on your Firestick
- Uninstall the app/reinstall
- Disable VPN (if applicable)
- Restart your network by holding down the button on the back of your router until the lights flash or go off
- Clear your postcode and re-add it via your online account https://www.itv.com/watch/user/profile

One of the above should resolve this for you. However, if the issue persists, please get back to us with the following:
- When you first noticed this? Exact date or as close to
- Firestick model number? Usually located on the stick physically
- What is the software version of the device? Settings > My FireTV > About
- ITVX app version? This can be found from within the app itself. From the home page, click left on your remote and then scroll to ‘settings’ and then from settings, ‘about’ – here you’ll see the app version number
- Do you use a VPN(virtual private network)? If yes, have you tried disabling it?
- What is your public IPv4 address? This is a series of numbers separated by dots, and it allows our technical team to rule out any potential connection issues. Googling the phrase 'What is my IP address' will provide you with this and can be located under 'What's my IP'.
- Internet service provider?

This kind of feedback about our app’s performance is essential to our continued growth and development so thanks for getting in touch.

Hope you have the best week. If you are looking for something new to watch, I recommend Anti-Social from our film collection, an immersive crime drama starring Gregg Sulkin and Meghan Markle.

Kind regards,
Chris
ITVX Customer & Viewer Services
Click to expand...
Alternatively, log onto GOT and get yourself embroiled in pages and pages of needless tittle tattle on the matter with other like minded numbskulls.

Kind Regards,
Tom
Grumpy mid 50s douchebag
 


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