Amazon messaging the seller because my item from france had not arrived in time, give it until tomorrow and see if they get back to you, ok great i can do that.
Next day ring up, oh that seller isn't connected to the amazon marketplace anymore so you wouldn't have got a response! ffs Plus i had to explain to them why i should have my money back, they were going to open a claim and i had to tell them why refunding me after the selling company had clearly jibbed people off was the right thing to do. then had to wait a week to get the money back!
finally ordered the new one but being cheap am now waiting another week due to free delivery.