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Minor things that make you happy

A field I used to play kickabouts with my schoolfriends in had a great big horrible tarmac kiddie play park placed in the middle of it a couple years ago. Meaning you could no longer hoof it without worrying about hitting some runt on a swing in the head. Ruined the place.
I went on facebook earlier tonight and was greeted by a picture of that play park smoldering away after some people used it as a bonfire. Turns out the nerds that I went to school with and never kicked a ball in their lives are the ones that put that park there and while they were tearing up, I couldn't help but smirk.
 
In my job, when a customer rings up and they have a bit of banter (Instead of being abusive & swearing at me). Bloke I spoke to last week (I work on the phones for Royal Mail enquires/complaints) was superb. We'd lost his item, but instead of shouting & screaming at me, he just took it all in his stride, saying "Don't worry mate, there's worse things in life") I told him how to submit a claim for a lost item and said I was sorry etc he then asked about football and we had a good laugh. He told me about his website, where he sells old fashioned sweets, and I've since go on to order a few of them old school cola bottles and saspiralla (SP?) tablets.

Anyway, he did a survey at the end of our call about the call experience and how I handled it and he gave me brilliant feedback. After a really stressful few weeks, where I've had some absolute idiots on, where their AnneSummers 'accessories' haven't arrived on time it really cheered me up!
 
Safc-mark-91 said:
In my job, when a customer rings up and they have a bit of banter (Instead of being abusive & swearing at me). Bloke I spoke to last week (I work on the phones for Royal Mail enquires/complaints) was superb. We'd lost his item, but instead of shouting & screaming at me, he just took it all in his stride, saying "Don't worry mate, there's worse things in life") I told him how to submit a claim for a lost item and said I was sorry etc he then asked about football and we had a good laugh. He told me about his website, where he sells old fashioned sweets, and I've since go on to order a few of them old school cola bottles and saspiralla (SP?) tablets.

Anyway, he did a survey at the end of our call about the call experience and how I handled it and he gave me brilliant feedback. After a really stressful few weeks, where I've had some absolute idiots on, where their AnneSummers 'accessories' haven't arrived on time it really cheered me up!
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I used to work in a call centre fielding complaints about gas supply. Three years was all I could stand. It gives you a very jaundiced view of humanity despite the occasional good call. It's OK if you can resolve a problem but 90% of the time we just handed out compensation in £20 chunks.
 

gonetomorrow said:
I used to work in a call centre fielding complaints about gas supply. Three years was all I could stand. It gives you a very jaundiced view of humanity despite the occasional good call. It's OK if you can resolve a problem but 90% of the time we just handed out compensation in £20 chunks.
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Yep, pretty much same here mate. Most of the calls we get are people who have lost their proof of posting receipts, (which has the tracking number on) and ring us to track the item - When we explained we're really sorry but we can't without the tracking number, it tends to end up where they get very angry!

Not surprised you left mate, it's a very stressful experience like.
 
Safc-mark-91 said:
In my job, when a customer rings up and they have a bit of banter (Instead of being abusive & swearing at me). Bloke I spoke to last week (I work on the phones for Royal Mail enquires/complaints) was superb. We'd lost his item, but instead of shouting & screaming at me, he just took it all in his stride, saying "Don't worry mate, there's worse things in life") I told him how to submit a claim for a lost item and said I was sorry etc he then asked about football and we had a good laugh. He told me about his website, where he sells old fashioned sweets, and I've since go on to order a few of them old school cola bottles and saspiralla (SP?) tablets.

Anyway, he did a survey at the end of our call about the call experience and how I handled it and he gave me brilliant feedback. After a really stressful few weeks, where I've had some absolute idiots on, where their AnneSummers 'accessories' haven't arrived on time it really cheered me up!
Click to expand...
You realise he is not going to process your order and blame it on royal mail for revenge
 


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