Motherwell 21st July KO 13:30

[NewRadical]

I filmed the last 10 minutes on my phone where there was some blips and it shows how it skips as well. Just prepared for when they say it didn't happen 2 me, I have proof of how appalling the quality was

Bet the Club try and sue you for recording copyrighted materials - on the plus side you will be doing more than most to get the Pienaar deal sorted.

 

[bourneblue]

Hmm,sounds as if the sites been hacked.
It was fine last season.

 

[bainesontoast]

Hmm,sounds as if the sites been hacked.
It was fine last season.

Are you serious?

 

[tasslehoff]

Wrote a short letter to let them know I was not happy. Told them I was not looking for a refund, just wanted to let them know.

Got a refund anyway within 5 mins. Fair enough

 

[Brennan]

Hmm,sounds as if the sites been hacked.
It was fine last season.

Yes, the site has been hacked, which has caused poor video quality and choppy playback.

LOL !

 

[bluejock]

We would like to apologise for the issues you experienced on evertontv during today's live stream of the Motherwell pre-season friendly.

A key system failure by the Club's streaming partner resulted in the buffering difficulties you experienced.

The Club is conducting a thorough investigation into the system failure by the streaming partner and can confirm that you will receive a full refund for today's game (£3.99).

Everton does not expect or accept service levels of this standard and as a loyal fan you certainly deserve better than what you received today. The streaming partner is one of the leaders in the field and has worked with a number of other Premier League clubs and sporting bodies across Europe. However, today the service provided by that partner was unacceptable.

The Club sets incredibly high standards and expects to deliver the best possible service at all levels. What you experienced today on evertontv fell below those standards and Everton apologies wholeheartedly for that unacceptable level of service.

The system failure was completely separate to the issue that affected some users during Thursday's live Dundee United fixture.

It has been a hugely frustrating three days for the Club but the biggest disappointment is that a section of our fanbase has received a sub-standard offering because of failings by some of our partners.

Should be fixed in time for the next game apparently.

 

[Deloodid]

working nights means ive missed the game, happy to see 1-1 gives me 100% start to the predictor league,

EvertonTV's steam was awful for the Dundee Utd game, missed the 1st 17 mins cause i couldnt log in, i said after that game i wouldnt be paying for another pre season game. i might try again next year.

 

[Brennan]

Really don't understand why people are jumping on the club for this one.

 

[MattP]

Just emailed them and got a full apology and refund for today and the Dundee Utd games from Scott McLeod within five minutes of emailing them,can't say fairer than that!!

Which address did you email and what did you say? I emailed after the game but haven't heard anything still, let alone after 5 mins

 

[tasslehoff]

Which address did you email and what did you say? I emailed after the game but haven't heard anything still, let alone after 5 mins

support.evertontv@evertonfc.com

Got a reply from Scott Mcloud (think he may well be a Highlander which is awesome) poor lad is working late of a Saturday

 

[chicoazul]

They've just refunded three games for me.

Well in Everton.

 

[Ring master]

Dont worry people,now Everton are out of scotland,every stream should be perfect

 

[bluejock]

Dont worry people,now Everton are out of scotland,every stream should be perfect

Oh my........

*sharpens negging stick

 

[Deleted member 28206]

I knew the Internet isn't working in Scotland !!!!