Absolutely right. One person used to refer to herself as taking a "mean mummy" approach to her staff.Oh how I agree. I managed 22 staff at one point. We were in the filestore ( a massive warehouse with no windows) remote from the office so there was me and 22 AAs. They had the dullest job in the world- pulling files to send to all the offices around the country and then refiling them. My job was a complete doss. As you can imagine however, the slightest issue was blown out of all proportion- just because it alleviated the boredom. So my main focus was keeping them happy. We had a kitchen on site so I would cook them a full English every Friday, would re- write briefs that they needed to listen to, to include song titles and give a bottle of wine to whoever found the most; when one of our bogs was out of action for 5 months I organised a grand re-opening event. I got a cake made in the shape of a toilet, persuaded two of the AAs to dress up as a toilet brush and a loo roll to perform the opening ceremony and had a buffet featuring mini rolls, chocolate peanuts etc ( you can see where this is going). It was class. They worked really hard for me, I never refused leave and as long as the work was done I didn't actually care if they had a half hour break instead of twenty minutes. You catch more flies with honey than vinegar.
And wondered why folk left in droves with a ridiculous turnover rate or were absolutely demoralised.