The thing is, politics is so often dominated by discussion around the process of something rather than the outcome. I dare say that most people couldn't give a damn how something works, just so long as it does, and if it doesn't work then they have a direct course of action so that they can get something that does.
I mean how many of us could name the bosses of the companies that make our computer or deliver our telephone service? How many could name the strategies those people use to deliver us those things? All most of us care about is whether those products/services are to our satisfaction, and that we can do something about it if they're not.
Yet we're expected both to know who it is that's responsible for healthcare or education or whatever, what their strategy for delivering those services is, and vote for a monopoly supplier of all of them on the proviso that they actually deliver what they promise. Doesn't make a whole lot of sense, does it?