Much as I hate to praise them, the Daily Mail ran with this a few weeks ago. It's a bit long but they are absolutely right.Mine went up £200 this year with the same insurer. No change at all to me circumstances. Looked around and found one similar to last years rates. same happened to my daughter who was quoted £1000 for her renewal (she's 19) She found an online one for £770 and rang her existing insurers- they matched it immediately
http://www.dailymail.co.uk/news/article-4483060/Shame-insurance-giants.html
Shame of insurance giants: How loyal customers are ripped off by up to £1,000 a year - to fund cut-price deals for new homeowners and drivers
- Mail figures show that insurance giants are effectively levying loyalty penalties
- Audit of 9,000 motorists found charges rise every year they remain with insurer
- Probe also found premiums can double even without change in circumstances
By
Louise Eccles Personal Finance Correspondent For The Daily Mail
PUBLISHED: 00:52, 8 May 2017 | UPDATED: 00:53, 8 May 2017
Staying loyal to an insurer can cost families up to £1,000 a year.
Firms overcharge by up to three times to fund their cut-price deals for new customers.
Long-standing customers are offered good rates only if they challenge renewal quotes or threaten to leave.
Staying loyal to an insurer can cost families up to £1,000 a year, a Money Mail probe has found (file photo)
Figures obtained by Money Mail show that insurance giants are effectively levying loyalty penalties.
An audit of 9,000 motorists and 8,000 homeowners by Consumer Intelligence found charges rise every year they remain with their insurer.
The investigation shows that premiums can double even without a change in circumstances. Loyal customers typically halve their home insurance bill when they finally switch.
‘The data shows that loyalty really doesn’t pay,’ said Rod Jones of uSwitch.com, the comparison site. ‘The longer you’ve been with your insurer the more you are likely to save by switching.’
Since April insurers have had to show price rises on renewal letters. But data obtained by the Mail raises fears that this is failing to tackle the growing disparity between the prices offered to savvy shoppers and to loyal customers.
Research by Consumer Intelligence shows those who moved their home insurer after just one year saved £37, after five years £78 and those who finally switched after nine or more years typically saved £127.
They would have been paying around £250 a year, compared with £124 for new customers. Motorists who switched after one year saved £63, after five years £81 and after nine or more years £117.
Money Mail has been inundated with emails and letters about sky-high renewal quotes.
Allegations have been levied at almost every major insurer.
Allegations have been levied at almost every major insurer, including Admiral, More Than, RAC, Churchill, Aviva, AA, Kwik Fit, Age UK, Saga, Axa, Nationwide, Halifax, Allianz, LV, Privilege and Barclays.
Some customers discovered they were being charged up to £1,000 more than the cheapest deal on the market, which was sometimes offered by their own insurer.
Others said their premiums doubled without explanation. Still more said they had to complain every year to fight off £200 hikes.
Ian Hughes of Consumer Intelligence said insurance firms typically paid price comparison sites £40 to £60 for new customers – even for premiums as low as £22. This meant loyal customers had to pay more.
‘Insurers cannot possibly make money on £22-a-year premiums because it costs double that to get the customer in the first place,’ said Mr Hughes. ‘Companies are so fixated on attracting new customers because it is seen as a sign of health that the focus is not on keeping existing ones.’
He said comparison sites had increased competition, pushing down costs for customers who seek out lower prices each year.
Insurance firms are overcharging Britons by up to three times to fund their cut-price deals for new customers (file photo)
'I'VE LOST £10,000 DUE TO NUISANCE OF SWITCHING'
Company director Gregg Strettle says he has wasted up to £10,000 over ten years by staying with the same home insurer
Company director Gregg Strettle says he has wasted up to £10,000 over ten years by staying with the same home insurer.
He was quoted over £1,569 this year by Barclays for home and contents cover for his five-bedroom home.
Mr Strettle, 60, of Newcastle, banks with Barclays and has a mortgage with them. He said: ‘At today’s prices, I have blown £10,000 over the last ten years alone. I had been with Barclays for years, it is such a nuisance to switch.
‘I feel people like myself who do not switch regularly are becoming lawful prey for providers. Traditionally in business your most loyal customers are rewarded with better prices, but that does not seem to apply to insurance.’ Mr Strettle’s insurance has crept up by £400 in the last two years despite no change in his personal circumstances.
The last ‘outrageous’ quote finally prompted him to shop around and he moved to NFU Mutual for £537 for ‘almost identical cover’.
A spokesman for Barclays said the policy was underwritten by Aviva and that new analytics suggested the area presented a higher flood risk than originally priced for.