Hello Louise, thank you for your kind reply to my initial email.
I wish to state that this is a rebuttal of your official response wrote on behalf of your employer as you didn't address my pertinent points and instead, in my opinion, gave me a generic reply loosely touching on the issues I raised by in no way satisfying my concerns as a paying customer.
I'm fully aware that the commentary is to tell a story but also two important factors are that the commentary is neutral and professional. The commentary for the match in question was neither.
Now I am fully aware that there may be some partisanship shown by any sports fan hearing anyone criticising their team and fellow supporters so if my concerns were noted by just Evertonians then it would lead me to agree with the stance you've taken.
Tellingly there was some criticism of the commentary in question from the other team participating in the game too which you can find here:
http://forums.bluemoon-mcfc.co.uk/viewtopic.php?f=1&t=299988&start=140
Or to involve a neutral opinion on the game - you will find the below from Aston Villa fans.
http://www.heroesandvillains.info/forumv3/index.php?topic=50036.12690
Still not satisfied? Then see what some Fulham fans have to say here:
http://www.friendsoffulham.com/forum/index.php?topic=39167.0
The issues with the commentary I complained to your company about was also picked up by some wider scale media outlets online, like here:
http://www.huffingtonpost.co.uk/2014/05/03/everton-manchester-city-premier-league_n_5259990.html
http://bleacherreport.com/articles/...rtin-tyler-for-questioning-evertons-integrity
And it didn't escape the attention of the local press and Everton's manager Roberto Martinez who felt compelled to react here:
http://www.liverpoolecho.co.uk/spor...ws/roberto-martinez-hits-back-critics-7074922
So Louise I hope that's apt support of the complaint I forwarded. I would appreciate it if you could respond similarly to this rebuttal of your response letter to my complaint. If you are unable to do so then perhaps you can direct me to one of your superiors, from which I'd like a reasoned response and not what I consider a gentle palming off, such as the response you offered.
I didn't want acknowledgement - not that I got it either - I wanted an explanation and if possible the measures you have taken to ensure that future commentary meets the standards required for paying customers and retains a sense of integrity as Martin Tyler sadly lacked for the game on 3rd May.
I keenly look forward to a satisfactory response,
Yours sincerely,
Mr Y.E.R Mar
Where are the pictures?