Just speaking to a mate of mine, he auto-renewed his two Paddock seats a few months ago on the Direct Debit scheme. He just realised no money had been taken out of his account yet. He just phoned the club and they're saying he didn't renew, and looks like his seats have been sold to someone else. He has email confirmation from the club saying he has renewed (showing seat numbers, customer numbers, amount of credit he is using towards payment etc), and that "The Club will now process your 2022/23 Season Ticket Auto Renewal application between the Tuesday 22 February and Monday 28 February".
He's currently trying to find out what the hell is going on! Has anyone else experienced this?