"People aren't idiots. Managers need help. They need second opinions.
Robertson Martinez was a nightmare in this regard at Everton. We'd lose 3-0 and he said we'd played really well. That we'd kept the ball really well. It was a pile of [Poor language removed], to be honest. There's a key difference between positivity and pie in the sky stuff and that difference is credibility.
If you don't try and educate yourself on knowledge gaps, you lose credibility on a topic. In this scenario, that lack of credibility leads to the crowd losing faith. This quickly filters down to the players, because you become worried that the manager isn't being honest with you or the supporters."
--Neville Southall