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minor things that make you fume

Automated customer service recordings when you call a bank, credit card company, etc. [Generic voice]: "Hello, please listen to our options...if you want to hear your account balance, say 'account balance', if you want to dispute a bill say 'dispute a bill', if you want have a large john thomas tickle the back of your tonsils say 'john thomas'..."

I would much rather talk to any human being, anywhere in the world, at any call center, regardless of their English ability than talk to an automated computer.
 

Automated customer service recordings when you call a bank, credit card company, etc. [Generic voice]: "Hello, please listen to our options...if you want to hear your account balance, say 'account balance', if you want to dispute a bill say 'dispute a bill', if you want have a large john thomas tickle the back of your tonsils say 'john thomas'..."

I would much rather talk to any human being, anywhere in the world, at any call center, regardless of their English ability than talk to an automated computer.
This particular fume annoys me. So you'd rather call HMRC and be passed from person to person as they try to find someone who can help you with your specific query? The automated bit is to get you to the right person through your own selection, rather than some receptionist choosing the wrong extension and sending you down a blind alley. Notice how, once you get to speak to someone, you almost never get passed on again? Cos the automated routing is programmed to get it right.

It can feel a bit cold going through the process but the alternative is much more painful.
 


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