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minor things that make you fume

Nah you're definitely in the right. You got to earn the title of grandpa, not just be an old fella who happens to be porking someone with grandkids.
Earn? Not that my kids will ever have to face this scenario, but you have your grandparents, and you have folk your grandparents marry if they divorce or die. But they'll never be grandparents too!
 
Phoning a company(DWP) telling the automated service what department you want, being put on hold for an eternity only to be told once your through that you've come through to the wrong department and that they'll transfer you, only to be put on hold for an eternity ( I'm on hold as I type). ffs I've just been cut off. We go again
 
Phoning a company(DWP) telling the automated service what department you want, being put on hold for an eternity only to be told once your through that you've come through to the wrong department and that they'll transfer you, only to be put on hold for an eternity ( I'm on hold as I type). ffs I've just been cut off. We go again
My mate used to work for a telecoms company who installed the automated routing systems, and particularly in public sector establishments. So any time I needed to call HMRC, I'd ask him and he'd give me the dedicated number for my specific department, bypassing all that jazz. A very valuable friend to have!
 



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