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Server Errors V3

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GrandOldTeam

GrandOldTeam

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Staff member
Thanks for the patience with the server errors on match days for the past month.

There's been a few more config changes - I'd appreciate if you could report any specific server error messages or server issues in this thread for the server technicians. The comments/screenshots you've all shared have been used by server folk to work to resolve the issue.

If we get any more errors, it'll likely be Saturday so can you please reply with any screenshots/comments if you get any?

We have a brilliant hosting company.
We're on a very good dedicated server that can handle 10x the traffic we see at our busiest period.
It's not a case of 'putting another 50p in the meter' - for those who have kindly shared their insights to help troubleshoot, the last update is;

As the problem started when we did the Ubuntu upgrade I’m certain that a limit or setting we had set before has been overwritten however as the above is a fairly generic Apache error it doesn’t tell us exactly what limit is being hit. I’ve made a couple of changes for you this morning, firstly I’ve increased the global Apache timeout from 300 seconds to 600 seconds. I’ve also increased the MaxKeepAlive setting from 100 to 500. I’ll keep an eye on the logs for you but we may need the site to get busy again for us to see if the changes have worked.
Click to expand...

Lets see how we go.
 
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Gwladys St. Glory said:
Gonna' switch to Edge (the horror!); curiosity got me again. Plus it's best to try these things when it's deffo going on...

View attachment 157337
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@GrandOldTeam - I think this is your most relevant screenshot.

It seems to be an issue with the scripts, if they've changed anything recently they should check it again.

Seeing as it's linked to the traffic coming in/out - some script is likely waiting for a response and, when it doesn't get any, throws that exception. Higher traffic means obviously a few milliseconds of difference, but that may be what breaks it idk.
 
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DualityNSNO said:
@GrandOldTeam - I think this is your most relevant screenshot.

It seems to be an issue with the scripts, if they've changed anything recently they should check it again.

Seeing as it's linked to the traffic coming in/out - some script is likely waiting for a response and, when it doesn't get any, throws that exception. Higher traffic means obviously a few milliseconds of difference, but that may be what breaks it idk.
Click to expand...

Not so sure on the traffic part as I got hammered with them on Wednesday and I wouldn’t say that was a busy forum night. But then again, Liverpool played so maybe it was.
 
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Nymzee said:
Not so sure on the traffic part as I got hammered with them on Wednesday and I wouldn’t say that was a busy forum night. But then again, Liverpool played so maybe it was.
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Well, I have had a total of 0 errors since this thread has started, but I only got on here I think once or twice during the game yesterday, and also I have quite good internet so idk.
 
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