Anything that avoids human interaction I'm usually all for - people are the worst.
But people are not as bad as them self service tills.
"unidentified item in bagging area", "you need a code" - be arsed with that. Its quicker to have a seasoned pro scan them. I don't know how to weigh kiwis to get a cost and frankly my dear reader, I don't want to know.
And society needs the jobs they replace. The entry level, flexibility, location etc - ticks a lot of boxes.
95% of my groceries come from online - shop has to employ someone to go around and pick all the stuff, as well as the driver. Helps my blood pressure, too.