Writing this at stupid o'clock because I'm lying in bed unable to drop off, my mind is so clouded.
Yesterday was the most farcical day I've had in this job so far. Nothing to do with any of my colleagues, we all got lumbered with the same thing. On Wednesday our Chief Exec told us that Thursday and Friday we'd all be off the phones and away from our desks because they'd arranged three people from another, larger company to come up from Wales and spend 2 days explaining to us how to use a new system our bosses want to introduce. We all thought "Okay whatever, it makes a nice change from our usual routine."
The whole thing was farcical. The 3 who came to educate us were 2 blokes and a lady. One of the blokes did the presenting and to this fella is a real-life David Brent is the understatement of the year. The bloke is so loud and cringeworthy, I felt uncomfortable in the room with him. He was trying to be friendly and engaging but it bombed badly, he kept putting his hands on my shoulder and pointing across the table at people, he completely lost my interest immediately. The other two were just a bit smug, every time we asked a question we were answered in a very know-it-all tone of voice. Maybe it was just a cultural clash, they were from Newport and were all Scouse so perhaps our ways of communicating our just vastly different but the point were all made to feel very put off and unenthusiastic.
The bit that keeps playing on my mind though is how dramatically they want to change our way of working. A standard phone call we made took about 10 mins tops, we ask about a dozen questions and try to explain the process to people as best we can. Now, because of this new way of doing things that these people have told us we'll be doing, one phone call will probably take up to half an hour. They want us to ask clients up to 50 questions and some of them are extremely personal, ranging from whether or not they or anyone in their family has a history of mental illness and what medications they may be on. That is not a question I feel comfortable asking a stranger or something that is morally right. Yet these people are telling us we should ask people this like we're asking them about the weather. I think it's disgusting personally and when I raised this point of view privately I was basically told again, in a smug sort of way by one of the blokes, to not be stupid.
I'm not going in tomorrow morning, I'm not sitting in a room with these people for another 8 hours of the day. We'll see what happens next week in regards to how we operate going forward but I'm not spending another day with people who make me physically uncomfortable, make scamming people sound like something to be proud of and basically fob off what are genuine concerns about ethics.