then act. Right now, the club picked a fight (whether right or wrong) that was bound to be a PR own goal. They've ended up looking bad in the national press. It's their job to avoid that happening.
They didn't, the legal team did. Probably so they could report they did something to deserve the retainer.
The club will back down on this now it's reached this stage. Basically the legal firm expected the business to fold to the demand immediately like most would, but the woman has been smart and got a PR goal out of it.
Fair play to her as she's legally fine on this.