Arsenal fans at the Emirates.
Power, space and the new stadium: the example of Arsenal Football Club
The practice and power of shaping memory and culture: bringing the ‘Old’ to the ‘New’
In July 2006, Arsenal FC officially made their relocation from Highbury Stadium, where they had been based since 1913. The club had spent £390 million constructing the Emirates Stadium, which was only 500 metres from the former Highbury Stadium at a site known locally as Ashburton Grove. It has a capacity of 60,000 seats compared to fewer than 40,000 at the old stadium, and the extra income provided by larger attendances was viewed as crucial to Arsenal remaining one of the leading English soccer clubs.
43 The old Highbury Stadium was converted into a residential development, which included the conversion of some parts of the old stadium that were subject to conservation designations. The new stadium has received a number of building and planning awards, such as the Mayor of London's Award for Planning Excellence, and more than 100,000 visitors each year take a stadium tour. Whilst such awards and visits appear to reaffirm the legitimacy of the new stadium, the relocation process met with significant opposition as several local resident and business groups were vehemently against the new development, and whilst any legal action taken was ultimately unsuccessful, local resident concerns over traffic congestion and road closures have continued.
44
The relocation clearly provided an opportunity for the club to markedly increase revenues. Ever since Arsenal FC took up residence in the Emirates from the start of the 2006/2007 league season, there has been a year-on-year waiting list for the purchase of season tickets at the 60,000-capacity venue and most home games are sold out. This strong demand occurs despite the BBC
45 Sport Price of Football Study showing that Arsenal FC's cheapest season ticket is the most expensive in the Premier League, whilst the club also has the most expensive season ticket and also the most expensive match day ticket.
46 The level of season ticket sales that the club has achieved certainly adds credence to Conn, who argues that whilst some supporters have without doubt been forced out by the exorbitant price of tickets, ‘the excluded are a minority; most people who always went to the football still somehow seem to find the wherewithal to go’.
47
In terms of numbers, the take-up of tickets has been significant since the club moved from the 38,500-capacity Highbury Stadium to the Emirates, whose much larger capacity was seen as one of the main drivers for the clubs relocation as Arsenal FC strives to compete with Europe's elite clubs.
48 However, issues surrounding continued ticket price rises and the lack of access to individual membership levels within the club have caused continual concern amongst Arsenal FC fan groups since the club relocated. Groups such as Arsenal Independent Supporters' Association (AISA) and the Arsenal Supporters Trust have long voiced their concerns with the club over ticketing, access and pricing issues, whilst in direct response to these types of concerns, in 2009 an Arsenal supporters protest group called the ‘Black Scarf Movement’ was formed, with a fully integrated website starting in 2010 (
http://www.blackscarfafc.co.uk/). The Black Scarf Movement has elaborated on how membership within the Emirates Stadium is split into different distinct levels with those at the bottom of the ladder having very limited access to match day tickets. At the very top of the membership hierarchy, Platinum members are those who take their seats in the invitation only, ‘Diamond Club’ and those who sit in ‘Club Level’, a season ticket holders only elite level area that holds 7000 seats. Then there are the 35,000 Gold Level members who are those who hold general admission season tickets in the non-elite sections of the ground. Finally, underneath these levels come the Arsenal FC Red and Silver members who are the thousands of non-season ticket holders who pay an ever-increasing membership fee every year for the right to be in with a chance to be able to buy a match day ticket with limited availability.
49
Following an ongoing campaign focused on many pricing, ticketing and access issues at the Emirates Stadium, the Black Scarf Movement was invited to meet representatives from the club in November 2011 to discuss developments within the group and how it intended to move forward.
50 Partly as a result of fan activism, in February 2012 the club announced a price freeze on general admission season ticket renewals for the 2012/2013 season,
51 whilst in July 2012, following consultation with various Arsenal supporter groups, a change in the ticketing approach has been seen with the introduction of more match day tickets for non-season ticket holders.
52 Whilst, then, on the face of it, season ticket sales, waiting lists and capacity attendances at the Emirates Stadium show one side of the story, there are many issues around ticketing and access at the stadium that have continued through Arsenal FC's tenure of the stadium, which have shown that negotiation and consultation between club and supporters' groups and fan activism will continue to play an important part in activity at the Emirates Stadium development.
The relocation to the Emirates also provided the club's owners and stadium managers with the opportunity to draw on a changed set of resources to shape the spaces and practices of the stadium especially in relation to crowd management and income generation. The Emirates contains the technologies of large screens, retail and hospitality spaces, and sophisticated crowd management and surveillance that Bale describes as the features of a panopticized and homogenized stadium.
53 The Arsenal relocation, however, highlights how the power relations in a new stadium are not just shaped by technologies but also influenced by the significant memorial and architectural resources stadium institutions can utilize partly to try and avoid creating the standardized spaces Bale described.
54 These resources take the form of new place names, artefacts, mementoes and building features that refer to and signify the history of the former stadium at Highbury, whilst contributing to maintaining stadium income by promoting a sense of belonging amongst supporters. Belanger,
55 who analyzed the move of the Montreal Canadians ice hockey team, argued that attempts to incorporate history into the new stadium were part of ‘marketing memories to sell spectacular sites’.
56 Gaffney, however, notes the importance of statues to both clubs and supporters in contributing to collective memories of spaces and history.
57
In the case of Arsenal FC, a distinctive process has involved moving the ‘old to the new’ by incorporating a wide range of elements of the former Highbury Stadium not only into the design and architecture of the new Emirates but also into the surrounding street spaces. This provides a very specific moment for stadium institutions to draw on the resource of built features and signifiers to reorder not only the collective memory but also the spatial management of the stadium. Of course, in other situations this resource based on history and collective memory will not be utilized by stadium institutions not keen to reify the past as they wish to emphasize the significance of the new stadium.
58 In the Arsenal case, however, the spaces of the new stadium and associated power relations were strongly shaped by the material and remembered features of the old Highbury Stadium.
The merging of history and contemporary physical spaces involves both major architectural statements and a range of high-profile measures, which since August 2009 Arsenal FC and the national media have begun to refer to as the process of the ‘Arsenalisation’ of the new stadium.
59 This process, which emphasizes the club's history in the built environment, also seeks to enhance match day atmosphere and a sense of collective belonging. It is clearly part of a profit-driven need to maintain demand for tickets but has also been a gradual response by the club to pressure from Arsenal supporter groups. The club would date the start of the process to the beginning of the 2009/2010 season, three years after moving into the new stadium, when, before Arsenal's first home league game of the season, 58,000 red and white scarves were laid out over the home supporters seats, designed for them to be waved above their heads at kick-off time. ‘12 Greatest Moments’ in Arsenal's history walls have also been established inside the stadium using a series of images that were selected after fan's votes on the Arsenal official club website. The pattern of a white cannon has been produced amongst some of the seats in the lower level seats of the Emirates Stadium opposite the tunnel, whilst inside the lower concourses of the stadium, pictures and displays celebrating Arsenal's exploits in Europe, the club's managers, its hat-trick heroes and a special players wall have also been introduced. On the outside of the stadium, eight large murals of well-known Arsenal players have been erected leading to the cumulative effect of them embracing the stadium and the fans, whilst the ‘Spirit of Highbury’ shrine has been introduced, which is an image that features a line-up of the 482 first team players and 14 managers who were involved at Highbury between 1913 and 2006. Further activities within the ‘Arsenalisation’ process since its inception in the summer of 2009 show that the Arsenal Club Level areas have also been ‘Arsenalised’. In relation to these areas of the stadium, the Arsenal FC CEO Ivan Gazidis states that ‘throughout all the spaces we have celebrated the club's history and traditions, so that people feel they really are at the home of Arsenal’.
60 Other initiatives within the process have seen supporters being encouraged to design and produce their own banners to be displayed on the front of the upper tier of the stadium, whilst as part of activities to celebrate Arsenal FC's 125th anniversary in December 2011, fans memories of club legends have been detailed on the lower cores of the stadium. As a further part of these celebrations, there has been the incorporation of special flags around the stadium, which celebrate a section of fans that have a special story to tell about their support for Arsenal FC. Showing how the ‘Arsenalisation’ of the stadium is an ongoing and evolving process, Ivan Gazidis states that:
there is a lot more to do. This is just the beginning of the programme. I want the fans to come back and see more elements for them to be surprised by, so that everywhere you walk and everywhere you look you see pieces of our culture and history.
61
The new architecture of the Emirates Stadium predictably asserts the power of the stadium institutions over the emergent spaces. Within the design specification of the Emirates Stadium, the club decided that they would use marble similar to one that decorated an art deco façade on the East Stand at Highbury. Marble walls with art deco design form the backdrop to the reception desks in both the club's administrative offices and the Diamond Club entrances, which is the luxury suite. The list of Highbury references and signifiers appearing at the Emirates is long and includes the use of distinctive Highbury Stadium lettering being copied at the Emirates and the incorporation of Highbury's bronze entrance doors and wood panelling for the boardroom. In addition, it was also decided to take the 2.6 metres diameter clock that stood above the clock end terrace at Highbury and place this well-known signifier high up on the outside of the Emirates Stadium. A half-sized replica of the clock was also incorporated within the Diamond Club at the Emirates Stadium. On 28 October 2004, a time capsule containing 39 items of memories and keepsakes of Highbury was placed within the Emirates Stadium whilst it was under construction and the club's offices at the new stadium are officially called ‘Highbury House’, which contains a replica of the famous bust of the club's legendary manager Herbert Chapman. The original still resides at the entrance to the old marble halls in the grade II – listed East Stand at Highbury. Ken Friar, an Arsenal board director, argued that whilst the club
was extremely excited about the prospect of a fantastic new stadium with outstanding modern facilities, we felt that it was important to supporters and everyone involved with the club that some of the history and traditions of Highbury that are so intrinsic to Arsenal were replicated in our new home.
62
With some of the new stadiums in the UK suffering from a lack of character and individuality,
63 the quote from Ken Friar indicates that Arsenal FC have brought these historical artefacts and signifiers with them from Highbury in part to encourage supporters to develop a familiarization with the new stadium surroundings and to strengthen the collective memory and identity of the club. Clearly, this also involves ‘selling’ the past, as Belanger describes in one of Montreal's stadiums,
64 and some of the key design referents to Highbury are focused on the luxury Diamond Club. The quote below from discussions on the analyzed websites in reference to the new murals indicates that the club's agenda is shared by some supporters who want to feel a sense of collective belonging but they emphasize the role of supporters in supporting some, but by no means all, of these changes.
It's nice to see all that history and all those memories of great players and great moments in and around our new home, because I did think that the club moved on without making sure that they packed all the proud memories in the removal van.
65
The built architecture and associated signifiers, however, are only one resource that the stadium owners, managers and supporters can use to assert their control over the new spaces. The naming of spaces has also been utilized but this is a process that has involved considerable contestation.
Power and naming stadium spaces
The new Emirates Stadium was separated from the nearest underground station by a railway line and two pedestrian bridges had to be built. In further reference to the club's past, these were named the Clock End and North Bank bridges after the former terraces behind each goal at Highbury. Ken Friar, the Arsenal director, was keen to emphasize the value of these names and spaces to supporters, suggesting ‘perhaps supporters who took their seats within those stands will enjoy meeting fellow Arsenal fans and friends on that respective bridge before matches at the Emirates stadium’.
66 Whilst this quote stresses the potential value of the bridge names for the practices and collective memory of supporters, the bridges also play an important role in the practices of controlling supporters on match days. In order to manage a crowd of 60,000, the club and police have to take control of public streets and transport stations around the ground before and after an event. Names that extend the reach of the stadium institutions into surrounding spaces will contribute to legitimizing this process of public space management.
The reactions of supporters to the naming of spaces stress the need to understand how supporters individually and collectively draw on resources to develop practices and spaces in a new stadium that are expressive of supporter agency rather than the power of the stadium institutions. The analysis of website blogs, chat rooms and fans forums used by Arsenal supporters shows how online spaces have become important resources for supporters seeking to shape the physical spaces of the new stadium as well as the collective memories associated with both Highbury and the Emirates. In 2003, nearly 1300 Arsenal fans completed an online AISA stadium survey and 85% were opposed to selling ‘naming rights’ for the new stadium. The new economic arrangements of English soccer, however, meant that on 5 October 2004 when Arsenal FC announced that the new stadium would be known for at least the first 15 years of its operation as the Emirates Stadium due to a £100 million sponsorship deal with the Emirates airline company. This lucrative naming rights deal has been debated by supporters on fan forums often acknowledging the financial necessity whilst highlighting the consequences for collective identity. Barry Baker, secretary of the club's official supporters' club, argued before the relocation took place that
the new name has no connection to Arsenal whatsoever. The tradition has gone. We were all hoping it would be called Ashburton Grove or maybe Emirates Highbury. We'll get over it but I can see many fans calling it Ashburton Grove rather than the Emirates stadium.
67
Since Arsenal took up residency, messages on fans forum sites have discussed Ashburton Grove, the Grove, New Highbury and Highbury II as alternative names. One supporter simply stated that ‘Ashburton Grove it is for me, or simply Arsenal's ground’.
68
This disenchantment, however, also confirms that to some degree the supporters share the stadium institutions wish to use references to Highbury to affirm identity and memory. For the stadium institutions, this has been pursued through signifiers and artefacts, but for some supporters this is not sufficient and names that reflect the past for the new stadium and places within it are also desirable. Also, whilst supporters may be unable to resist the corporately driven naming process, they are able to develop practices that to some degree subvert this process and develop their own informal links to the remembered Highbury. Threads on fans forum pages in 2005, a year before the Emirates Stadium opened, showed discussions regarding the naming of the stands at each end of the new stadium, which were to be called the North and South stands. The fans forums contained numerous discussions regarding the need to develop alternative names for these new stands, with suggestions of calling the new North Stand the ‘North Bank’ and the new South Stand the ‘Clock End’, in reference to the old stands at each end of the former Highbury. Such attempts to re-forge Highbury identities and spaces in the new stadium in online spaces are then visible through practices in the stadium with supporters flags appearing at matches in the North Stand saying ‘North Bank’ and other references to this particular area of Highbury through the songs sung by the crowd. This ongoing contestation of the naming of spaces indicates how the resource of online spaces opens up opportunities for supporters to develop practices in the stadium itself that challenge the spatial strategies of the stadium institutions. As a result of this informal naming and pressure from supporters, the club officially announced in July 2010 that as part of the ongoing ‘Arsenalisation’ the names of the stands from Highbury would be introduced into the Emirates Stadium in 2010.
69
In terms of power relations, the supporter practices cannot be interpreted as simply resistive acts to stadium managers and owners seeking to corporatize and control the spaces of the new stadium. The supporters, whilst rejecting some of the names for the spaces of the new stadium, are also, like the stadium institutions, drawing on the resource of the club's history to enhance collective memory. In this way, the shared and conflicting agendas of supporters and stadium institutions become entwined with consequent implications for the power relations that emerge in the new stadium. This is particularly noticeable through the connections between online spaces and the supporters' use of match day practices and spaces as resources, which are analyzed further in the next section.