Yeah, you're right there. What was it they said. Oh, yeah, "these things can happen."
Well yeah, too damn right they can, isn't that just more reason to not come down heavy?
They're basically setting a precedent that says if any business deal you strike goes badly wrong, then not only will you have to deal with the consequences of that, but they will double down on you and potentially exacerbate the problem by handing out an excessive points penalty.
It's pathetic, and they've compromised the sporting integrity of the competition.