I have nothing but the utmost respect and empathy for private health care workers. They have a thankless task and are so poorly paid.
I was at the bus stop during the week and a lady thrust her phone in front of me with an address on that she was obviously having trouble locating. From her accent I could tell she was African and from her clothing I could tell she was a care worker. But she was being left to her own devices to get around her patients.
I didn't recognise the address so I googled it and it was in Cressington. We were in Allerton Road so she had to either get 2 buses or 1 bus and walk for around 20 mins. She chose the former.
After she got on her bus I had a little think about her situation. I know from experience that they have a very tight timetable made worse by staff shortages and she would be expected to complete her duties before her shift finished. I had no doubt that she was already running late and it was unlikely she would get to her next appointment within the hour, and that's if she found it OK. She was very pleasant and grateful but also seemed sad and definitely stressed out. I felt really sorry for her. If Cal was still here she'd have given her a lift.
It came to me reading this post that this poor lady probably gets complaints against her also. Partly for always being behind schedule, but sadly sometimes just down to the colour of her skin and her accented English. It's a generational thing.