Toast
Player Valuation: £80m
I saw a similar situation on Twitter recently and the support for the person reached over 50k in likes and posts.Yeah, I have considered going public with this as I know I would have public sympathy/empathy on my side. I think it's the way they told me one thing, then quickly moved 180 degrees without even telling me that's really got my goat up. I've decided to let the cruise club have a go first, and then I have the President/CEO as a back stop if that doesn't work. I've also considered Spotlight, the BBC local news channel down here. They have a spot on a Friday evening when they champion good causes and take up the fight on your behalf. As you say, these companies that rely so much on customer service reputation don't like bad publicity.
Don't like going back over old ground really but I've documented a few of the things P&O got wrong in the Mental Health thread. I posted in there a few times over a period of a couple of weeks from the 24th September, the morning Cal died. Some of it was pretty poor on their part when I think back.
I assume the cruise company came to an arrangement.