I don't necessarily think it was that entirely. We've just made bad choice after bad choice for years and the fanbase has been waiting for SOMETHING to go correct only for the club to choose the most decisive manager they honestly could have. Which, after writing, is kind of what you wrote as well .Think ultimately the Benitez appointment is what nearly killed us off simply because it created a huge toxicity in the fanbase which I reckon spread to the players. We only just about recovered after Lampard was appointed and the fans decided to really rally behind the team in the last 8 weeks.
Going forward we really need to maintain the same type of support. Swerve all of the gross negativity whenever we hit a bad patch.